Texting Terms
Effective Nov 6, 2026.
Written Leads LLC runs WRITTEN, a CRM and Dialer for licensed life insurance agents, and is the business responsible for the texting program offered through it. These terms cover the texts an agent sends you through WRITTEN, and WRITTEN Alerts, the texts Written Leads LLC sends agents.
The Texts
Your agent texts you about your insurance inquiry:
- following up on your request for coverage
- setting and confirming a time to talk
- your policy, its payments, and any service it needs
- reminders, such as your Annual Review
Every text is written or scheduled by your agent, and sent through Written Leads LLC. How often depends on your conversation. Message and data rates may apply.
How You Agree
Your agent texts you only after you agree to it, in one of these ways:
- you tell your agent on a call that they can text you, after they read you the words below
- you text your agent’s number first
On a call, your agent reads you this before recording your yes in WRITTEN, which keeps the words and the time:
“Before I text you: if you say yes, you agree to get texts about your coverage from me through Written Leads LLC. How often depends on our conversation, and message and data rates may apply. Reply HELP for help or STOP to opt out anytime. We never share your number for marketing, and our privacy policy is at writtenleads.com/legal/privacy. Is that okay?”
Once your yes is recorded, you get a text confirming it:
“Written Leads LLC: You agreed to texts from [your agent’s first name] about your coverage. Msg frequency varies. Msg&Data Rates May Apply. Reply HELP for help, STOP to opt out.”
Agreeing to texts is never required to buy anything.
WRITTEN Alerts
Written Leads LLC also runs WRITTEN Alerts, texted to agents who use WRITTEN from its own number, with the same alerts as their emails:
- new leads
- returned calls they missed
- callback and appointment reminders
- account and billing alerts
An agent gets them only after checking the box below, on Sign Up or in their Settings, and can uncheck it in Settings or reply STOP at any time. They never name the person a lead is about. Message frequency varies. Message and data rates may apply.
Stopping Texts
Reply STOP at any time and the texts end. You will get one text confirming it, and you can reply START if you change your mind.
Reply HELP for help, or email support@writtenleads.com.
The phone network is not liable for texts that are delayed or do not arrive.
Your Privacy
We do not sell, rent, or share your texting opt-in or consent with any third party for their marketing or promotional purposes. It is used only to deliver the texts you agreed to. Texting Privacy covers what we keep for texting, and our Privacy Policy has the rest.