Replacement Policy

Effective Oct 28, 2026. We replace leads that do not match what was sold. An approved replacement puts a lead of the same type back in your pack, not cash back. Requests must be made within 72 hours of delivery.

What Qualifies

Disconnected or invalid phone number: Required: At least one call logged on the lead. Tapping Call in your Inbox counts
Duplicate of a WRITTEN lead already delivered to your account: Required: Nothing
The age on the lead is outside the age limits for its lead type: Required: Nothing. We check the age on the lead itself
The lead has no consent record: Required: Nothing. We check the record ourselves

What Does Not Qualify

No answer, voicemail, or busy
Not interested, cannot afford coverage, or already has coverage
Declined by a carrier or does not qualify for a product
Consumer says they did not submit a request
An answer the consumer gave turns out to be wrong, age and veteran status included
Lead delivered from standby within the disclosed window
Leads in States where you are not licensed
Duplicates of leads bought from other vendors
Leads already marked as sold
Leads you imported yourself rather than bought from us
Requests made more than 72 hours after delivery

If a consumer asks not to be contacted, mark the lead Do Not Contact so no further calls are made. An approved replacement puts one lead of the same type back in your pack. Questions go to support@writtenleads.com.